1. Information We Collect
When you contact us, we may collect information such as your name, mobile number, email address, tracking or reference number, subject, and message. We may also receive technical information needed for website security and reliable operation.
2. Shipment Tracking Information
When you enter a tracking or reference number, that number may be sent to an authorized shipment-tracking service to retrieve the latest available cargo status. The public tracking page is designed to show shipment information needed for tracking without unnecessarily exposing personal customer details.
3. How We Use Information
We use information to respond to customer enquiries, provide shipment status, assist with cargo concerns, communicate about services, protect the website from misuse, and maintain reliable website operations.
4. Contact and Email Communications
Messages submitted through the Contact Us form are delivered to designated company email accounts so our team can respond. Information contained in an enquiry may be retained as part of normal customer-service and business correspondence.
5. Cookies and Technical Data
This website may use essential cookies and session information required for security, form protection, and normal website functionality. If analytics or other optional third-party technologies are used, they will be managed in accordance with applicable privacy requirements.
6. Sharing of Information
We do not sell personal information. Information may be shared with service providers that support hosting, email, security, communications, or shipment tracking when reasonably necessary to provide our services and operate the website.
7. Data Security
We use reasonable administrative and technical safeguards to protect information against unauthorized access, loss, misuse, or disclosure. Customers should avoid sending passwords, payment-card details, or other highly sensitive information through the general contact form.
8. Data Retention
We retain personal information only for as long as reasonably necessary for customer support, operational, legal, accounting, or security purposes, after which it may be securely deleted or anonymized where appropriate.
9. Your Privacy Rights
Subject to applicable Philippine data-protection law, you may request access to or correction of your personal information and may raise questions or concerns about how your information is handled. We will respond to valid privacy requests in accordance with applicable requirements.
10. Third-Party Services and Links
This website may connect to external services such as shipment-tracking providers, map services, social media, or WhatsApp. Those services may process information under their own privacy terms when you choose to use them.
11. Policy Updates
We may update this Privacy Policy when our services, website features, or privacy practices change. The current version will be published on this page.
12. Contact Us
For privacy questions or requests, contact us at info@biliscargo.com or through our Contact Us page.